Business Excellence and Operation Lead Job, Mumbai in Mumbai, Maharashtra

Job Category: Sales
Location: Mumbai, IN
Job ID:
Division: Sales
Business Excellence and Operation Lead (BEO)
Job Profile:
The Business Excellence and Operations Lead is focused on Business Excellence for the Enterprise Services Business (formerly Services Operations) activities reporting to theSubsidiary Service Lead. This role serves as the trusted advisor to Services Leadership Team in the Subsidiary for all areas related to Business Excellence, and reacts to the ongoing needs of our sales, delivery and management staff enabling the business to operate profitably, efficiently and in compliance
End:to:end. The BEO Lead in a specific Subsidiary participate to a larger community of peers in an Area and he/she reports
in dotted line to the Area BEO Lead in order to ensure strategic coordination and alignment across the Area. The BEO Lead must also work in great synergy with the AreaOperations Manager in the ROC, responsible for all the "Order to Cash" related activities to ensure smooth execution of operational activities that are fundamental to business continuity and compliancy.
The BEO Lead provides a single focal point for the following activities:
Responsible for driving continuous process improvement across his/her area of responsibilities.
Ensures internal and local processes and policies are being adhered to. Audit, highlight exceptions and drive remediation plan in cooperation with the ROC.
Drives objectives and support for Sales Excellence and Delivery Excellence processes and best practices. Support quota setting, UBI and RBI related reconciliations and special:funding calculations.
Analyzes and defines local business process and tool requirements, and collaborating with Corporate and Time:zone Teams to ensure local needs are understood and met.
Is responsible for local implementation and success of programs and strategic guidelines defined at the Services HQ and
Regional/Area level.
Execute and support program management activities through analyzing, defining and representing business requirements to secure local needs are understood and met by Corporate, Regional and Area projects and programs. Reacting to the ongoing needs of our sales, delivery and management staff, seek opportunities to bring about ongoing improvement in
Business operating procedures and practices leading to improved efficiency and giving back time to the delivery and sales resources.
Supports practice needs in facilitating readiness and enabling managers to ramp:up their new:hires on all processes and
Policies.
Provides meaningful business insights and management reporting through analysis of data and trends. Serve as subject matter experts and primary escalation point to ensure data quality and local needs are represented in our systems. Enables and supports Rhythm of the Business RoB reviews (WBU, MBU, QBU, MYR) by providing business:related
Performance insights to Services Management. Supports planning and budgeting activities by providing business data and by driving the revenue forecast process.
Foster alignment with EPG SET and seeks opportunities for better integration and joint management of cross groups programs (i.e. EA Attach and Joint Pipeline Management)
Develops and cultivates relationships with key business partners outside of the local Services org (such as HQ, C and C, RoC, EPG, BMO); these partnerships would drive point for improvements, escalations, and initiating change management activities.
Depending on the local Services organization or business environment, certain additional responsibilities may be necessary, such as: administrative tasks (logistics for events, arranging visas, security clearances), data capture for contracting, documentation of local processes, financial/pipeline/performance analysis and localized reporting needs, assistance with resource management, assistance with revenue recognition/billing and accruals, sales tool support (GSX) and pipeline development and repor