Job: Service Manager/ Technical support Manager, Mumbai in Mumbai, Maharashtra

Additional Location(s) or Information:
Job Category: Project or Program Management
Level of Experience: Experienced : Non Manager
Requisition : R974310
Description:
The Business Entity
Lead the Cisco technical teams in the delivery of the Reliance Next Generation Network. The RJIL network is a cutting edge, green field Service Provider network spanning more than 60,000 sites across India supporting 4G LTE, SP Wifi, Enterprise Services and more than 25 datacentre facilities.
Team Description
The Cisco technical teams compromise of Design, Engineering, Test and Integrationsubject matter experts focused on delivering a quality network to final acceptance by the RJIL customer. The teams are responsible for baseline design definition, solution validation, deployment and effectively managing ongoing changes typical of dynamic service provider environments.
Role andResponsibilities
: Operations/ day 2 leader / SPOC to manage operational escalations from customer sr management teams
: Engages at customer sr management level ( GM and above ) and manage relationship at that level
: Pursues with TAC/ BU management for escalated / chronic issues incl thoserelated to product quality, getting an action plan together and pursue this till closure
: CAP management
: Will be responsible for managing / reporting Day 2 support scope commitments , KPI/SLAs and reporting them either directly or through Ops Manager ( HTOM) to the customer team/ int stakeholders via quarterly services reviews
: Accountable for Day 2 CSAT
: Flag gaps in Day 2 support model and initiate corrective actions
This is an IC role.
About Cisco
The Internet of Everything is a phenomenon driving new opportunities for Cisco and its transforming our customers businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like:minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.
ciscocareers is hiring service provider operationssupportMumbai jobJob Type: Experienced
Opportunity Category: Services
Location
Mumbai
tiptodc653
no -- Principals only. Recruiters, please don’t contact this job advertiser.
no -- Please, no phone calls about this job!
no -- Reposting this message elsewhere is NOT OK.