Accounting SAP CRM Functional Consultant Job, Mumbai in Mumbai, Maharashtra

Ref:Code:
Work area: Consulting
Expected travel: 0 : 30
Career status:
Employment type: Regular Full Time
COMPANY DESCRIPTION
SAP is the global market leader for business software and thus contributes a considerable part of the worlds economic power grid. At SAP you get your chance to put yourideas into action with maximum impact.CRM functional consultant is responsible for gathering business requirements, providing the solutions, identifying functional gaps, preparing functional specs, functional configurations, preparing test scripts and unit testing. Also responsible for supporting system test, SIT, Pre:production testing along with bug fixing.
EXPECTATIONS AND TASKS
The CRM Functional Consultant must possess the following to be successful: - Should be able to understand business requirements given by business team and prepare Business blue print document along with functional specifications for the developments. - Consultant should have working experience on minimum two areas mentioned below: o Lead management o Service Request Management (transaction types, Categorization, SLA profiles, Rule policies) o Service Order Management (SLA profiles, multilevel categorization, resource planning ) o Sales Order management. o Interaction center - Having knowledge in CRM technical areas would be added advantage. - Should be able to co:ordinate with various stakeholders to form a consensus solution. - Good communications capabilities in order to communicate and advise thecross functional teams. Should be able to interact with technical team members in their day to day work. - Having work experience in IS:TELCO processes like (Provider Order, Provider Contract, IST Change processes) are an added advantage. - Providing regular status update to all stakeholders.
WORKEXPERIENCE
Overall : 7+ years Minimum : 3+ years in SAP CRM as functional consultant
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES
Any Full time graduate / post graduate from any recognized university.
Location
Mumbai
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